Delivery Information

At Surgicalwale – A.M.V.V. ENTERPRISES, we understand the importance of receiving your medical and surgical products on time. Our streamlined order fulfilment process ensures that every order is carefully processed, securely packed, and delivered with the highest level of care.

Our Delivery Process

Step 1: Order Confirmation

As soon as you place an order on Surgicalwale.com, you will receive an Order Confirmation via email confirming that we have successfully received your order.

Our team will verify your order details and begin processing it at the earliest opportunity.

Step 2: Procurement, Quality Check & Secure Packing (0–2 Business Days)

After your order is confirmed, we begin preparing it for dispatch.

This process includes:

• Procuring products from our inventory or authorised suppliers (if required)

• Verifying product quality and quantity

• Carefully packing each item using suitable protective packaging

• Preparing the shipment for courier dispatch

Processing Time: 0–2 Business Days

Most orders are processed within this timeframe. However, processing may occasionally take longer during festivals, public holidays, or in the case of special-order products.

Step 3: Courier Booking & Shipment Confirmation

Once your order has been securely packed, it is booked with one of our trusted courier partners based on your delivery location.

After the shipment has been booked, you will receive a Courier Confirmation via WhatsApp and Email, which includes:

• Courier partner name

• Tracking (AWB) number

• Shipment tracking link (where available)

• Estimated delivery timeline

These tracking details allow you to monitor your shipment from dispatch until delivery.

If you do not receive your courier confirmation within the expected processing period, please contact our customer support team, and we will be happy to assist you.

Step 4: Pickup & Delivery (5–7 Business Days)

Once the courier partner collects your package, your order begins its journey to your delivery address.

Estimated Delivery Time: 5–7 Business Days after dispatch.

Delivery times may vary depending on:

• Delivery location

• Courier network availability

• Weather conditions

• Public holidays

• Remote serviceable areas

• Other unforeseen logistical delays

We always strive to deliver your order as quickly as possible.

Delivery Timeline

Delivery Coverage

We deliver medical equipment, surgical supplies, healthcare products, orthopaedic supports, mobility aids, rehabilitation equipment, and home healthcare devices across India through reliable courier partners.

Important Information

• Orders are processed only on business days.

• Orders placed on Sundays or public holidays are processed on the next working day.

• Delivery timelines are estimates and may vary depending on location and courier operations.

• Customers are requested to provide a complete and accurate delivery address along with a valid mobile number.

• Please inspect your package upon delivery. If you notice any visible damage, kindly inform the courier representative and contact us immediately.

Need Help?

If you have any questions regarding your order, shipment, or delivery status, our customer support team is always ready to help.

Surgicalwale – A.M.V.V. ENTERPRISES (Medical & Surgical Super Store)

📍 43, Medicine Market, Opposite J & K Market, Aminabad, Lucknow – 226018

📞 Phone & WhatsApp: +91-7007424954

✉️ Email: support@surgicalwale.com

Thank You

Thank you for choosing Surgicalwale. We value your trust and are committed to providing genuine medical products, secure packaging, timely dispatch, and reliable delivery to your doorstep.