Privacy Policy

Privacy Policy

Last Updated: July 2026

Welcome to Surgicalwale – A.M.V.V. ENTERPRISES. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.surgicalwale.com or purchase products from our online store.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full Name

  • Billing Address

  • Shipping Address

  • Mobile Number

  • Email Address

  • Company Name (if applicable)

  • GST Number (if applicable)

Order Information

  • Products Ordered

  • Order History

  • Payment Status

  • Shipping Details

Technical Information

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Pages Visited

  • Cookies and Analytics Data

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Send order confirmations and invoices

  • Share shipment and delivery updates

  • Respond to enquiries and service requests

  • Improve our website and shopping experience

  • Prevent fraud and unauthorised transactions

  • Comply with applicable legal and regulatory requirements

3. Payment Security

We do not store your debit card, credit card, UPI PIN, net banking passwords, or other sensitive payment credentials.

Payments are processed securely through trusted payment gateway providers using industry-standard encryption and security measures.

4. Sharing Your Information

We value your privacy and do not sell or rent your personal information.

Your information may only be shared with trusted third parties when necessary to:

  • Deliver your orders through courier partners

  • Process secure online payments

  • Generate GST invoices

  • Comply with legal obligations

  • Protect our legal rights and prevent fraud

All third-party service providers are expected to maintain appropriate confidentiality and security standards.

5. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences

  • Keep products in your shopping cart

  • Improve website performance

  • Analyse website traffic

  • Provide a better shopping experience

You may disable cookies through your browser settings, although some website features may not function correctly.

6. Email & WhatsApp Communication

By placing an order or creating an account, you agree to receive communications related to your purchases, including:

  • Order Confirmation

  • Payment Confirmation

  • Shipment Confirmation

  • Courier Tracking Updates

  • Delivery Notifications

  • Customer Support Responses

We may also send promotional offers only where permitted by applicable law. You may unsubscribe from promotional communications at any time.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or loss.

Although we strive to maintain high security standards, no method of internet transmission or electronic storage is completely secure.

8. Data Retention

We retain your information only for as long as necessary to:

  • Complete your orders

  • Maintain customer records

  • Meet accounting and tax requirements

  • Resolve disputes

  • Comply with legal obligations

When information is no longer required, it is securely deleted or anonymised where appropriate.

9. Your Rights

Subject to applicable law, you may request to:

  • Access your personal information

  • Correct inaccurate information

  • Update your account details

  • Request deletion of eligible personal information

  • Withdraw consent where applicable

  • Contact us regarding privacy concerns

To make a request, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before providing any personal information.

11. Children's Privacy

Our website is intended for users who are legally capable of entering into contracts. We do not knowingly collect personal information from children without appropriate consent.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be published on this page with the revised "Last Updated" date.

13. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us.

Surgicalwale – A.M.V.V. ENTERPRISES (Medical & Surgical Super Store)

Address:
43, Medicine Market, Opposite J & K Market, Aminabad, Lucknow – 226018

Phone / WhatsApp: +91-7007424954

Email: support@surgicalwale.com

Website: www.surgicalwale.com

Your Privacy Matters

At Surgicalwale, protecting your personal information is an important part of the trust you place in us. We are committed to handling your data responsibly while providing a secure, reliable, and convenient shopping experience.