Terms and Conditions of Use

Effective Date: 25 June 2025
Website: https://surgicalwale.com
Brand Owner: M/s AMVV Enterprises
Business Name: SurgicalWale
Address: 114/42, Takia Ghami Shah, Naya Gaon West, Aminabad, Lucknow – 226018
Email: inquiry@surgicalwale.com

By using this website, you agree to be bound by the following Terms and Conditions. If you do not agree, please do not use the website.

1. Eligibility

You must be 18 years or older or accessing the site under the supervision of a legal guardian. By using SurgicalWale, you confirm your legal capacity to enter into a binding agreement.

2. Medical Product Usage

All products listed are for authorized, professional, or personal use as applicable. SurgicalWale shall not be held liable for any improper, off-label, or non-medical use of its products.

3. Pricing & Availability

Prices are listed in INR and inclusive of applicable taxes unless stated otherwise. Prices and availability are subject to change without prior notice. Orders are confirmed only after successful payment and processing.

4. Shipping & Delivery

We aim to deliver products within the estimated timeframe. However, delays may occur due to logistics or unforeseen events. SurgicalWale shall not be held liable for such delays once the product is handed to the courier.

5. Returns & Refunds

Our return policy is available at https://surgicalwale.com/content/7-return-policy. Returns are accepted for damaged or incorrect items only. Refunds are processed post-inspection of returned items.

6. Intellectual Property

All site content—including logos, text, images, and product information—is owned by M/s AMVV Enterprises or licensed for use. Unauthorized copying or reuse is strictly prohibited.

7. Limitation of Liability

SurgicalWale is not liable for indirect or consequential damages arising from product use, site access, or service interruption. Liability is limited to the value of the purchased product.

8. User Accounts

You are responsible for the confidentiality of your account credentials. Notify us immediately of any unauthorized access. SurgicalWale reserves the right to suspend accounts for suspicious activity.

9. Privacy & Data Collection

User information collected (e.g., name, contact details, order history) is used solely for processing orders, customer support, and analytics. See our Privacy Policy for full details.

10. Data Deletion Policy

You may request the deletion of your personal data at any time.

Send your request via email to inquiry@surgicalwale.com with subject line “Data Deletion Request.”

We will verify your identity before proceeding.

Your account and personal data will be permanently deleted within 7 business days, except for legally required records (e.g., invoices for tax compliance).

Confirmation of deletion will be emailed to you once the process is complete.

11. External Links

SurgicalWale may include links to external websites. We are not responsible for the privacy practices or content of these third-party sites.

12. Changes to Terms

These Terms may be updated without prior notice. Your continued use of the site implies acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts in Lucknow, Uttar Pradesh.

14. Contact Us

For any queries related to these Terms or your personal data, contact us at:
Email: inquiry@surgicalwale.com
Address: 114/42, Takia Ghami Shah, Naya Gaon West, Aminabad, Lucknow – 226018