Terms and conditions of use

Terms & Conditions

Last Updated: August 2026

Welcome to Surgicalwale – A.M.V.V. ENTERPRISES (Medical & Surgical Super Store). These Terms & Conditions apply to your use of Surgicalwale.com, including browsing our website, creating an account, placing orders, making payments, and purchasing our medical, surgical, healthcare, and related products.

By using our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. About Surgicalwale

Surgicalwale is operated by:

A.M.V.V. ENTERPRISES
43, Medicine Market, Opp. J & K Market,
Aminabad, Lucknow – 226018, Uttar Pradesh, India

Phone / WhatsApp: +91-7007424954
Email: support@surgicalwale.com

In these Terms & Conditions, "Surgicalwale", "we", "us", and "our" refer to A.M.V.V. ENTERPRISES.

2. Website Use

By using Surgicalwale.com, you agree to:

  • Provide correct and complete information when creating an account or placing an order.

  • Use the website only for lawful purposes.

  • Not attempt to damage, disrupt, hack, or interfere with our website or services.

  • Not use our website for fraudulent transactions or unauthorised activities.

  • Not copy, reproduce, or commercially use our website content without permission.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

3. Products & Product Information

We make reasonable efforts to provide accurate product names, descriptions, images, specifications, prices, and availability.

However, please note:

  • Product packaging may differ from images shown on the website.

  • Product colours may vary depending on your device or screen.

  • Manufacturers may change packaging or specifications without prior notice.

  • Product availability can change without notice.

  • Some products may be supplied in updated or equivalent packaging.

Customers should review product information carefully before placing an order.

4. Medical Product Disclaimer

Surgicalwale sells medical equipment, healthcare products, surgical supplies, diagnostic products, orthopaedic supports, and other medical-related items.

Information provided on our website is intended for general product information only and is not a substitute for professional medical advice, diagnosis, or treatment.

Customers should consult a qualified healthcare professional where appropriate and follow the manufacturer's instructions, warnings, and recommended usage for every product.

5. Product Prices

Prices displayed on Surgicalwale.com may change without prior notice due to manufacturer price changes, taxes, promotions, supplier pricing, or other business factors.

The applicable price at the time an order is successfully placed will generally apply, subject to order verification and acceptance.

6. Orders & Order Confirmation

When you place an order, you are requesting to purchase the selected products.

After placing an order, an order confirmation may be sent to your registered email address and/or mobile number.

We may verify an order before processing it.

We reserve the right to cancel or decline an order due to circumstances such as:

  • Product unavailability

  • Incorrect product or pricing information

  • Suspected fraudulent activity

  • Incorrect customer information

  • Delivery restrictions

  • Supplier or inventory issues

  • Other legitimate operational or legal reasons

If payment has already been received for a cancelled order, the eligible amount will be refunded according to the applicable refund process.

7. Order Processing & Packing

After an order is confirmed, we begin procurement, quality checking, and secure packing.

Our standard order processing time is generally 0–2 business days, depending on product availability and order requirements.

Orders containing products that require special procurement may require additional processing time.

8. Courier Booking & Delivery

After your order is packed, it is assigned to a suitable courier partner according to your delivery location and service availability.

Once courier booking is completed, we may send shipment confirmation through WhatsApp and email, including available tracking information such as:

  • Courier partner name

  • Tracking/AWB number

  • Tracking link

  • Estimated delivery information

The standard estimated delivery time is generally 5–7 business days after dispatch.

Delivery times may vary due to location, courier operations, weather, public holidays, remote areas, transportation issues, or other unforeseen circumstances.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that your:

  • Name

  • House/Flat number

  • Street/locality

  • City

  • State

  • PIN code

  • Mobile number

are entered correctly.

Surgicalwale will not be responsible for delays or failed delivery resulting from incorrect or incomplete information provided by the customer.

10. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or communicated before dispatch.

Shipping charges may vary depending on the destination, product weight, dimensions, order value, product category, courier service, or other applicable factors.

11. Payment

Available payment methods may include:

  • UPI

  • Credit cards

  • Debit cards

  • Net banking

  • Online payment gateways

  • Other payment methods displayed at checkout

Online payments may be processed through third-party payment gateway providers.

Surgicalwale does not ask customers to share their UPI PIN, card PIN, ATM PIN, CVV, passwords, or banking credentials through WhatsApp, email, or telephone.

12. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

An order may be cancelled only if it has not already been processed, packed, or dispatched.

Once an order has been shipped, cancellation may no longer be possible.

13. Returns, Replacement & Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

Certain products may not be eligible for return because of hygiene, safety, medical, consumable, or regulatory considerations.

Please review our Return & Refund Policy before placing an order.

14. Damaged, Missing or Incorrect Products

Please inspect your package when it is delivered.

If you receive a damaged, tampered, missing, or incorrect product, contact our customer support team as soon as possible.

For investigation and resolution, we may request:

  • Order number

  • Photographs of the package

  • Shipping label photographs

  • Product photographs

  • Unboxing video, where applicable

  • Other relevant information

15. Bulk & Institutional Orders

Surgicalwale accepts bulk orders, subject to product availability, from hospitals, clinics, nursing homes, institutions, government organisations, businesses, and other customers.

Bulk order pricing, payment terms, delivery schedules, and availability may differ from regular retail orders.

Specific terms may be provided separately through a quotation or written confirmation.

16. Customer Account

If you create an account on Surgicalwale.com, you are responsible for keeping your login credentials secure.

You should immediately contact us if you suspect unauthorised access to your account.

17. Intellectual Property

The content available on Surgicalwale.com, including text, product descriptions, graphics, images, logos, website design, branding, and original content, may be protected by applicable intellectual property laws.

Unauthorised copying, reproduction, modification, distribution, or commercial use is prohibited.

Third-party trademarks and brand names belong to their respective owners.

18. Third-Party Services

We may use third-party providers for payment processing, courier services, analytics, communication, customer support, and other business operations.

These providers may have their own terms and privacy policies.

19. Website Availability

We make reasonable efforts to keep Surgicalwale.com available and functional.

However, we do not guarantee uninterrupted or error-free website operation. Temporary interruptions may occur because of maintenance, technical problems, upgrades, hosting issues, or circumstances outside our control.

20. Limitation of Liability

To the extent permitted by applicable law, Surgicalwale shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes any liability that cannot legally be excluded under applicable law.

21. Force Majeure

We will not be responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, floods, fire, epidemics, government restrictions, strikes, transportation disruptions, courier delays, telecommunications failures, or other unforeseen events.

22. Privacy

Your use of Surgicalwale.com is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

23. Changes to Terms & Conditions

We may update these Terms & Conditions from time to time due to changes in our business, website, services, or applicable laws.

Any updated version will be published on this page with a revised "Last Updated" date.

24. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Subject to applicable law, disputes relating to Surgicalwale.com, products, orders, or services shall be subject to the jurisdiction of the competent courts in Lucknow, Uttar Pradesh.

25. Contact Us

For questions regarding these Terms & Conditions, orders, payments, products, delivery, or other services, please contact us:

Surgicalwale – A.M.V.V. ENTERPRISES
Medical & Surgical Super Store

Address:
43, Medicine Market, Opp. J & K Market,
Aminabad, Lucknow – 226018, Uttar Pradesh, India

Phone / WhatsApp: +91-7007424954
Email: support@surgicalwale.com
Website: surgicalwale.com

Thank You for Choosing Surgicalwale

By using Surgicalwale.com or placing an order, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them.